It is ImportAdvantage’s mission to satisfy and delight every customer who shops with us for a TV lift. In fact, providing great customer service is what we have built our company on since we started back in 2003. And in that time, we are proud to say, we have delighted more than 20,000 customers with a quality, handcrafted TV lift cabinet, same-day shipping, free in-home White Glove Delivery and a 100% Satisfaction Guarantee. We understand that it can be trying to purchase products online because you can’t stand next to the item first, touching it or imagining exactly how it might look in your home. So we have strived to take the pressures off buying a TV lift cabinet online. And though we try to provide as many detailed images of our TV lifts as possible, there is always hesitancy before actually receiving your purchase, wondering if it will look like the one you saw online. Do not worry. What ImportAdvantage offers every customer is peace of mind because we have a 100% Satisfaction Guarantee for every product we sell – if you are not completely satisfied with your purchase, you may return your TV lift cabinet or TV stand for a 100% refund using the following guidelines: ImportAdvantage must be notified of the return within 7 days from the date of delivery. If you would like to return a product, please email: [email protected]. We do not accept return requests by phone. Where else is your satisfaction taken so seriously online? We hope that you can see how we value our customers’ shopping experience!