Larry and Pat were interested in purchasing our Carousel Brown TV lift cabinet. However after seeing the stain wood sample in the mail, they discovered the brown stain was not going to work with the rest of their furniture. I informed Larry that if he gave us a picture of his bed room furniture, we could have our factory get a stain that was within 90% of the exact color of his furniture. Larry ended up sending me something better than a photo - he mailed me his actual cabinet door. From there the factory began working on his custom stained cabinet. The cabinet was completed on time and shipped to Larry and Pat's home. Below is Larry’s feedback to us along with home photo. “Please do pass our thanks and complements to the person that did our finish match. We're just thrilled w/everything about the product and your execution of our order. It could not have been a better experience from order placement through delivery and installation. Exactly as you said, the cabinet electronics pop the TV up and down in automated response to the TV coming on and off by its internal timer we have set. It all works exactly as planned and looks just great. The next time you have a customer concerned about your ability to match finish, I suggest you send them these photos.” Thank you, Larry for the kind words and for sharing your beautiful home photos with us. It was a joy working with you on this project. We hope you and Pat enjoy your cabinet for many years to come.
Customer Spotlight - Larry and Pat from Oklahoma
Categories: Uncategorized & customer spotlight
Posted On: June 15 2012
Posted By: admin
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