customer service

We’ve all been there - Desperately trying to speak to a live person when we require customer service. Press “1” for this option or “2” for that option.  Five minutes later you are screaming at a voice recording because all you want to do is speak to a real person.

Talk about frustrating, right?

Here at ImportAdvantage, we strive to provide excellent customer service.  ImportAdvantage is a US based company located in South Florida. Every time a customer calls our office, they will speak with a real person. No computers handling your questions or concerns here! Now how’s that for some good old fashion customer service?

We pride ourselves on our product knowledge and our ability to help our customers make the best purchase based on their needs. We speak directly with each and every customer that calls or writes, creating an individualized shopping experience.  If you are already an owner of an ImportAdvantage TV lift cabinet, we also offer free tech support and are able to address

While we make every effort to build TV lift cabinets that can accommodate a wide variety of media players and wiring, a few combinations of DVD players and surround sound systems may be a tight squeeze in a TV lift cabinet, but don’t worry, we have easy solutions for you.

First, double-check the measurements listed for the TV lift cabinet you are planning to purchase. You can do this easily with our Measurement Guide. For cabinet depth, most of our models have 16” shelves, and for some that might not provide enough clearance in the back, so here’s what you can do to make your media players fit.

If your cables protrude too much from the back of your media player, we recommend purchasing 90-degree angle connectors for all your cables which will shorten them greatly. These connectors can be found at most electronics stores.

But if this still doesn’t allow you enough room in your TV lift cabinet, you can clear up more space by making a simple cut. The partition walls in our TV lift cabinets